Refund & Cancellation Policy

Cancelling an order

You can cancel free of charge at any time before your order is dispatched. Email support@bramblesupply.com with your order number and we will stop it and refund you in full.

Once an order has been dispatched it cannot be cancelled, but you can return it under the terms below.

Returns

You have 30 days from delivery to request a return, for any reason.

To start one, open your order page and use "Request a return", or email support@bramblesupply.com with your order number. We will reply within one working day with instructions and the correct return address.

Please contact us before sending anything back. Parcels returned without instructions frequently go astray, and we cannot refund goods we do not receive.

Condition

Goods should come back unused and in their original packaging where possible. This does not apply if the item arrived faulty, damaged or not as described — in that case simply tell us, and send a photograph if you can.

Refund timing

Once your return arrives and has been checked, we issue the refund within 2 working days. Your bank or card issuer then typically takes a further 5 to 7 working days to show it on your statement.

Refunds go back to the original payment method. We cannot refund to a different card or account.

What we refund

• Faulty, damaged or incorrect items — full refund including original shipping,

and we cover the cost of return postage

• Change of mind — full refund of the item price; original and return shipping

are not refunded

• Cancelled before dispatch — full refund of everything

Items we cannot accept back

For hygiene reasons we cannot accept returns of personal grooming items where the seal has been broken, unless they are faulty. Nothing here affects your statutory rights.

If something goes wrong

If you are unhappy with how a return has been handled, email support@bramblesupply.com or telephone +65 9680 5572 and ask for it to be reviewed. We would always rather sort a problem out than leave a customer stuck.